Dysphoria and Dysmorphia Monsters

I had a weird day yesterday. I had to get up early to go to PT before work, and that was fine, and then I missed the bus I was hoping to take to get to work on time, which wasn’t a huge deal – I knew I’d have to stay about half an hour later than usual, which is annoying, but not impossible.

But then I got to work, and little things seemed to throw me way off-kilter. (Like when I walked in and discovered that whatever facilities person was working the night before had left my trash can on my chair after emptying it. Who does that?) I was irritable, and easily flustered. And most of all, I felt really, really unsettled in my body.

It wasn’t until I got home and caught an unfortunate glimpse of myself in the bathroom mirror in which I felt I looked like I still had breasts that I started realizing what the problem might be.

Dysphoria is a hard thing to explain, even to other people who experience it, sometimes – because while there are common threads of experience, everyone’s relationship with their body is different. A lot of people are familiar with the feeling of body dysmorphia, but dysphoria is…well, it’s different. Sometimes related, but different. It’s not so much having an objectively inaccurate perception of what your body looks or feels like as it is the knowing that some part of your anatomy or physiology is wrong, and feels like it doesn’t belong to you.

When I first came out as genderqueer, I didn’t really experience body-related dysphoria, but I hated my voice. It made me feel so utterly wrong in my body, like it wasn’t even my voice at all.

As time went on, I did start to experience body dysphoria, but I didn’t think I could call it that, because it looked different for me than it did for other trans folks I knew. It wasn’t so much that I hated my body as it was that parts of it (my chest in particular) felt like they weren’t mine, and I didn’t know what to do with them.

Things have been a lot better in general since I had top surgery, because that directly addressed the greatest source of my dysphoria. I think because I hadn’t had really intense feelings of wrongness in my body since then, I kind of let myself get lulled into this false sense of security, like it was over and I didn’t have to deal with it anymore.

But when I think about yesterday, and how uncomfortable I felt in my body, and how viscerally I reacted to seeing a reflection that didn’t feel accurate…well, I’m realizing now that it was a visit from the fraternal twin monsters of dysphoria and dysmorphia. Surgery wasn’t a magical fix for everything, which I knew, but kind of forgot. Same with hormones. Because of the person I am and the body I have, I will probably always struggle with these monsters from time to time. Which is…not fun.

I debated back and forth about whether I wanted to write about this at all, but I guess what I’m trying to say is that it took me years to recognize what dysphoria looked like for me because everyone else’s story sounded different from mine, and I feel the need to remind folks that every trans person’s story is different (just like every cis person’s story is different). We all experience the world and ourselves in different ways, and we need to make space for that.

Thinking

 

I’m doing a lot of thinking these days.

I mean, I do a lot of thinking all the time. It’s a big part of who I am. But lately, my brain’s feeling a little crowded.

I’m thinking about privilege, particularly all of the privilege I have always had as a white person, and more recently that I’ve acquired as a white man.

I am thinking that I need to use all of that privilege to more constructive ends.

I’m thinking about family, about the ones I chose who also chose me, and about how my feelings surrounding my choice to step back from my family or origin have evolved over the past several months. I’m thinking about my grandparents, two of whom are still living but all of whom I’ve lost. I’m thinking of my uncle, my father’s best friend, who had breakfast with me a couple of weeks ago and whose father passed away this week.

I am thinking that grief is complex and unpredictable.

I’m thinking about identity, and how I relate to my body, and how desperately I’ve been trying to ignore the growing presence of body-related dysphoria in my life. I’m thinking about how top surgery is still unscheduled and likely won’t happen for close to a year, and about how it will put me even further in debt but how I can’t even care about that anymore.

I am thinking that I am grateful that my identity as a man came after and was shaped by twenty-odd years of identity as a girl and as a woman.

I’m thinking about knitting, and how many projects I’ve managed to finish this year, about how most of them were very small but two of them were sweaters for me (though only one of those is wearable), and how that’s a lot for me.

I am thinking I want to knit all the sweaters.

I’m thinking about tarot and insight and intuition, and about how much I want to help people, and whether those two things should be more connected in my life. I’m thinking about burnout and spoon theory and whether my desire to help people should sometimes take a back seat to helping myself.

I am thinking about the value of selfishness.

I’m thinking about friends, about the ones that I’ve lost and the ones that I’ve gained and the ones that I’ve kept despite distance and regardless of the infrequency of contact. I’m thinking about an upcoming weekend of manicures and chick flicks and cooking and domesticity and some of my favorite people.

I am thinking that I am grateful for my newfound ability to appreciate my own femininity.

I’m thinking about books, and how I used to read all the time, and how over half the books I’ve read this year were books I’d read before. I’m thinking about stories and escape and education.

I am thinking I should prioritize making more time for books in my life.

I’m thinking so many things about myself and my home and my hobbies and the people in my life, and my brain is often feeling like a very crowded place. The fact that I’m entering into a manic phase is amplifying that feeling, and it’s a little overwhelming. But it’s also encouraging.

I am thinking, therefore I am growing.

Balance

Having an internet presence is a constant balancing act.

I love having this blog. I love that it makes me slow down long enough to write every week, often about things I might not otherwise take the time to think about.

But it’s always a balancing act. How much do I put out into the vast expanse of the internet? How much of my life am I willing to share with friends and strangers? When can I let myself vent about specific people or situations, and to what extent, and when do I need to just keep quiet?

I’ve been dealing with some pretty major emotional stuff lately, and I haven’t known how much to share here. But I think I need to say something, because I have a feeling it’ll come up on its own sooner rather than later, and I want to give some context before it does.

I haven’t spoken to my family of origin since March.

I just wrote 1000 words of explanation, but I am not going to post them, because this is part of the balancing act: I do not want to contribute to further drama. Suffice it to say that right when things seemed to be getting a little better, they turned around and got a whole lot worse, and I had to cut ties in order to maintain my sanity.

I don’t regret the decision to establish some distance. (Boundaries are a thing I’ve always struggled with, and it’s become very clear that I came by that honestly.) But it hasn’t been easy.

I’ve also recently realized that I’ve been avoiding dealing with how I relate to my body. Dysphoria, for me, has mostly manifested in me being very detached from my body…of course, once I realized this, remaining detached got harder, and now I’m painfully aware of my discomfort with my body.

Starting next month, I’ll be on an insurance plan that will make it a lot easier for me to see a therapist, so that’s my plan at this point, because I have a lot of feelings about family and about my body that I need to process, and my partner shouldn’t have to be the only person in the world to listen to me blather as I try to work through those things.

So that’s where I’m at: seeking balance. Whether I achieve it is still hit or miss, but I think I’m getting there. Thanks for coming along for the ride.

 

Ink

I very nearly forgot to write a post for this week: I was home sick yesterday, which threw off my routine enough that blogging almost slipped my mind (plus, you know, I was sick, and therefore pretty unmotivated). This week has been a bit of a bummer in the health department. However, there is some excitement in my near future, so I’m going to focus on that. 

Next Friday, after work, I am getting a tattoo. 

I currently have only one tattoo. It’s a trinity knot on my right forearm that I got done five years ago, as a reminder of the interconnectedness of mind, body, and spirit and of the fact that I was a complete person: a reminder I very much needed at a time when I’d been feeling pretty fractured. 

This new tattoo follows a similar theme of body, mind, and spirit. Last summer, I began using tarot cards as a means of meditation. I’m not using them to make any sort of attempt at clairvoyance, but I find that the meanings behind the cards can be an excellent mirror for the subconscious. Typically, when I meditate, I’ll draw three cards, and look at the meanings of the cards individually and as a whole, and what I find in those meanings helps bring my mind into focus. The tattoo I’m getting next Friday is based on three cards from my favorite deck, which each correspond to one of the aforementioned aspects of body, mind, and spirit. 

First, there’s the 9 of Pentacles, which is a card that’s all about a sense of home. As I’ve been dealing more with dysphoria, I love the idea of a reminder on my skin that I carry my home with me — that my body is home. 

Then, there’s the Hermit, a card that deals with solitude (which appeals to my introverted self) and the pursuit of Truth (which appeals to the part of me that never stops asking questions). The Hermit also lights the way to Truth for those who come after him, which is a really great reminder that as my mind has opened and learned new things, I can lead others by example to the same. 

Finally, there’s the Ace of Wands, which is full of creative energy. As a writer, a knitter, and a musician, the urge to create is an integral part of my spirit, and I am most fully myself when I am being creative. 

I am incredibly excited about this tattoo (the cards will be in a ring around my left forearm). A little nervous, too — it’s been a while since my last one, and I wouldn’t be surprised if this tattoo causes some drama with my family. Ultimately, though, I’m looking forward to it. In the end, it’s just another step in molding this body of mine to match my internal vision of myself, which, along with a beard (which is steadily filling in on my face now), has a number of tattoos. I’m making this body a home I want to live in. And that’s important. 

Transition, Present Tense

I was struggling to find a topic for the blog today, and then I remembered a conversation I had with a friend a couple of weeks ago that I had thought would be a great topic for a post. (Thanks, KW!)

My friend asked me if I thought of “transition” as a past tense verb for myself, here in this stage when I have the ability to grow awesome sideburns and am read more and more frequently as male. The immediate answer was a resounding, “No!” There are still things I’m waiting for, like the arrival of a full beard, and concrete steps I still want to take in terms of physical transition at some point in the future, like top surgery. I am still very much “transitioning” – present progressive tense, dynamic and ever-evolving.

But the more I thought about it, the more I realized…I don’t believe that “transition” will ever be a past tense verb for me. I think I will always be evolving and learning, shifting and growing. What allows me to feel comfortable in my body today might not tomorrow, or next month, or next year, or five or ten years from now. I am transgender, and queer, and those things won’t change…but precisely what those words mean to me just might.

It’s entirely possible that this outlook is a product of where I’m at in life. The six years that have passed since I took my first tentative steps out of the closet have been packed with change. Every six months or so has brought with it another world-shattering revelation. Every time I think things have slowed down and I have achieved equilibrium, something else comes up. It’s been quite a wild ride, though in retrospect I wouldn’t give up those big revelations for the world – I’m so much happier now. Still, it’s hard, from my current vantage point, to believe that things will ever really slow down. I could very well be wrong. This is another thing the past six years have taught me – I do not know everything about anything, including myself. There’s always something more to learn.

In any case, this is where I am for the moment – in transition, present tense.

March Mayhem

I am, at the core, a homebody. Given the choice, I could spend days on end in my house, curled up with books, movies, and knitting (although if I’m forced to stay in my house due to illness, injury, or inclement weather, I do go a little stir crazy). There are a number of other personality traits at play here – I am an introvert, and have a tendency toward laziness. But mostly, I just really love being in my own space.

This aspect of who I am is often at war with another part of me – the one that wants to do ALL THE THINGS. This month, this latter part appears to be winning.

As of this week, aside from my usual 37.5 hours of work, I will have, on a weekly basis:

  • Guitar classes Monday evenings, and an approximate 10:45pm return home,
  • Songwriting classes Tuesday evenings, arriving home around 11pm,
  • My volunteer gig at the Old Town School of Folk Music‘s Resource Center Wednesday evenings, arriving home around 10:30pm, and
  • Knit Night at Windy Knitty Thursday evenings, arriving home anywhere between 9:15 and 10pm.

On top of all of this, I decided this week to start getting up at 5:30am each morning and attempt to do some sort of home workout – Pilates, weights, stretches, that sort of thing. I fully believe that “health” is a pretty nebulous concept, and it’s absolutely not my goal to hit some arbitrary numeric value that a doctor will deem “healthy”. However, I am increasingly frustrated with how quickly I tire out, how hard it is for me to keep up with people, and how frequently my back goes out due to a lack of core strength. I also know from past experience that being more physically active is better for my mental health. So, I’m easing into increased activity.

I also need to work practicing guitar and writing a song into each week. Plus the things that need to get done around the house.

I will be honest: last week I wasn’t sure how I was going to do it, in light of the battle I was having with DepressedBrain. I ended up needing to leave the office early on Friday to avoid having a total meltdown at work. Thankfully, Friday evening brought with it the arrival of a new binder, which helped to mitigate some of the dysphoria that was making a significant contribution to DepressedBrain. (The binder, by the way, was ordered from these guys and is amazing – equivalent binding power to an Underworks 997, but replacing the fear of permanent ribcage damage (which was the reason I had to switch to the much less effective 982 a while back) with something so comfortable I almost forget I’m wearing it – and may warrant an extra blog post for a review at some point in the near future.)

I was feeling rather better Monday morning, but I have to admit, I still didn’t really believe I was going to be able to handle this schedule until shortly before I started writing this post yesterday afternoon. I was absolutely exhausted by the time I got home Monday and Tuesday, and yesterday I had a hell of a time getting myself out of bed. As the day wore on, I was pretty sleepy, but I think I hit the point where I started to remember how to work through the fatigue. I am convinced that, eventually, being more active will mean that I will have more energy. I just need to stick with it long enough.

Part of me continues to wonder what on earth I’ve gotten myself into. But mostly, I’m feeling optimistic. And that’s a nice change from the past few weeks.

Never Saw It Coming

I’ve known that I was Bipolar for close to six years now. In those six years, my cycles have typically followed a fairly predictable pattern. I’ve rarely jumped with no warning from one end of emotion to the other: usually, there’s a ramping up or a sliding down that happens and warns me of what’s coming.

I don’t know if it’s because there were sad things that happened while I was manic, which made things weird, or if it really was just very sudden, but that wasn’t how this most recent turn to DepressedBrain went. There was no easing my way down into darkness. I didn’t see it coming. It hid just out of sight and jumped out at me from behind a corner and suddenly, out of what felt like nowhere, I’ve found myself at one of the lowest points I’ve hit in the past year or more.

I wrote last week about the fact that I’ve recently started battling with body-related dysphoria for the first time. I’ve spent the past week trying to deconstruct what that means for me, what it feels like, why it’s so hard for me to figure out how to work around it. I don’t have any easy answers, but these are the best words I’ve found for it so far: after I started on testosterone and my body started changing, I experienced a period of time where I felt more comfortable than I ever had before in my skin – like I fit in my body for the first time that I could remember. There was this sense of wholeness, and rightness, to it. But now dysphoria has swooped in, and I’m back to feeling fractured: it’s not so much that I hate my body, but that it doesn’t feel like it belongs to me. It doesn’t fit me anymore. And that’s maddening and heart-wrenching, particularly after having experienced something better for a while. I don’t really know what to do with it.

I wonder if, maybe, the best thing I can do is take my focus off myself and onto other people. My sister was in town last weekend. (We don’t share any genetic material, but many years of shared experiences. Her family of origin treats her in ways no person should ever be treated, and I’ve had my own frustrations with my family of origin, so we’ve pieced together families of our own, and they include each other.) Neither she nor I nor my partner felt particularly up to venturing out of the apartment and into the cold (or for a host of other reasons), so the weekend consisted of a lot of me cooking a lot of good food and all of us sitting in the same space reading books and reminiscing. I was reminded how fulfilling it is for me when I am able to create a safe space for someone I love. Being a host stresses me out to some extent, because I always worry that I’m not being entertaining enough. But knowing that I am creating a space where we can all be ourselves mitigates that stress to some extent, particularly when I’m taking care of someone who I know has too few safe spaces in their life elsewhere.

I may not know how to take good care of myself in this moment, but at least I can still take care of other people. It’s not a long-term solution (or, really, even a solution at all), but it feels like it’s helping.

My Brain is Unpredictable

My brain is unpredictable. This is nothing new. I am Bipolar, and have been aware of that fact for almost six years. I have navigating my way through unexpected brainspace down to a fine science.

In the past week, though, my brain threw me for a loop: this week, I was unexpectedly visited by the dysphoria monster.

I should have known it was coming. I mean, I’m a trans guy. It had to happen eventually.

It’s not the first time I’ve dealt with dysphoria. Not entirely. But my whole previous experience with dysphoria was centered around my voice, and how uncomfortable that made me, and with the introduction of testosterone into my system, that faded into the background.

No, this is a new experience. I knew I was incredibly lucky, up to this point, to not have experienced a great deal of body-related dysphoria. I’ve seen many people near and dear to me go through it, and was grateful to have dodged that bullet. It seems, though, that my relationship with my body is changing.

On the one hand, I’ve reached a point where, for the first time in my life, I actually like myself. I’ve gone from loathing to tolerating to feeling benevolently indifferent to actually liking who I am as a person the majority of the time.

On the other hand, I’m finding myself increasingly anxious about how I’m perceived by the rest of the world, particularly because of certain realities about my anatomy.

I bind my chest pretty much every day (unless I’m not leaving the house, and even then, I might). But I can’t wear binders that are especially tight, because I have an enormous ribcage, and the tighter the binder, the more my ribs hurt, and the more I’m at risk for causing myself some serious medical problems. Lately, I’ve felt like the binder I have that I was satisfied with a couple of months ago just isn’t cutting it anymore: every day I’m more conscious of the fact that I often look like a butch lesbian with sideburns. (Which is not to say anything against butch lesbians – I think they’re delightful – I’m just not one of them. I’m not a lesbian at all. I’m a [very] queer man.)

Before I started pursuing HRT, I went over the course of about a month from being reasonably okay with the fact that the world was insisting on seeing me as a woman to having daily panic attacks because I was terrified that no one would ever see me as anything else. I haven’t gotten back to the point of panic attacks, but I’m worried that it could be lurking right around the corner.

My brain hasn’t been too bad a place to live in for a while now. I don’t love that I’m going to have to relearn some coping mechanisms that I’ve let slide since the last time I had to wrestle regularly with myself. But I guess that’s all part of life in transition.

On the Validity of Self-Definition

A well-meaning coworker asked me several months ago if she could give my contact information to a young person she knew who had recently come out as transmasculine. I handed over my email, but I never heard anything from the kid. Yesterday, after coming into my office for a brief reprieve in the middle of her day, my coworker asked if I’d ever heard from them, and then proceeded to tell me,

She’s just confused. You know what she did for gay pride? She wore boxer shorts, and a…a…well, you know, a thing. But then she had no shirt, and suspenders and pasties. I mean, people who want to be boys, they’re not going to show their breasts! That’s the last thing they’d want to do. Right? She just doesn’t know what she wants.

She then emphasized her point by explaining that they all still called this kid by their given name, and they never said anything (though I can clearly recall her saying that they were really upset by the use of their given name over their taken name several months ago), so clearly, they’re not trans. They’re just confused.

And because it was in my workplace (which is not especially unsafe, but is still not a place I feel I can be particularly vocal about identity politics), I smiled a tight smile, and shrugged noncommittally, and muttered something about that being a hard age for everyone, and she finally left, with one last, “She’s just confused.”

Once it was over, my office, which I have worked so hard to turn into a place of calm and safety (for myself and for my coworkers), felt toxic. I felt physically sick. And I felt like a traitor, both to this kid that I don’t know, and to the trans community at large. Because implied in my coworker’s statement was the idea that I behave the way she thinks a trans person is supposed to act. And I hate that, because I feel like I’ve been assimilated into this toxic culture of gender essentialism that I don’t want to join, but to dismantle.

It’s probably true that the majority of transmasculine people aren’t super into showing their breasts off (in public or elsewhere). But though that may be the prevalent narrative of what transmasculinity looks like, it’s not the whole story (or even any of the story) for all transmasculine people. Who knows? For this kid, who probably can’t afford surgery and who maybe doesn’t have the strongest support system, walking around shirtless at pride might have been a way for them to feel empowered, to reclaim their body as their own. Or maybe they’re genderqueer or otherwise nonbinary, and wanted to express their own gender fluidity by contrasting boxers and a packer with pasties. The fact is that I don’t know what this kid’s motivations were, and neither does my coworker. But whatever the motivation, when it comes down to it, it doesn’t matter. Their body is their own, and no one else gets to decide for them what is or is not the “right” way to exist in that body.

There is not one right way to be a trans person, no matter what the media tells us, no matter what cis- and heteronormative culture tells us…no matter what we tell each other. Each one of us is the sole expert on our own lives, on our own hearts and minds and motivations. Anyone else who tries to define those things for us is doing a disservice both to trans people in general and to themselves, because those of us who have learned to define our own lives have a lot to teach the rest of the world, if only they’d stop trying to categorize us into nonexistence long enough to listen.

Kind of Like Gym Class All Over Again

On Monday, I went to the gym.

This was a big deal for me. Aside from the two or so miles I walk Monday-Friday as part of my commute, I lead a largely sedentary life. I’m 5’5” and clock in at roughly 225lbs, which mostly means I am a short, stocky, solidly built human. I have a bad back and almost no cartilage left in my knees. I’m not as out of shape as I could be (see: the two miles walked each day), but I’ve been noticing that it is harder for me to get around these days than I’d like, and I’ve started to worry that if I don’t kick my activity level up a notch, mobility issues might become a serious problem. So when I saw that my insurance offered a deal on gym memberships, I figured, why not?

One of the locations in the plan was the Jewish Community Center that’s about .75mi away from my office and right along the bus line I take home. It sounded perfect…until I saw that the workout spaces were gender segregated. I decided to email the JCC and ask if it would be acceptable for a trans guy to use the men’s workout facilities. I heard back from the fitness director a few days later: she said they’d be happy to have me, and that it shouldn’t be a problem, and if I was masculine-presenting, she didn’t think I would need to clarify with the staff which gendered pass I would need, and that I could email her if I had any further questions or concerns.

I finally went in last Thursday to sign up, and while I was there, discovered an extra challenge: I would be using the card from my insurance to check into the gym…the card with my given (very feminine) name on it. I mulled over things all weekend. Sunday, I emailed the fitness director back, stated that I would be coming in the next evening after work, and requested that the front desk be alerted to the fact that a person they would probably take for a butch woman was going to be requesting to use the men’s facilities.

I never heard back. But I was committed to the idea, and I told myself it couldn’t be that bad, right? So I packed my bag Sunday night, and Monday after work, I changed into an athletic shirt and gym shorts, threw jeans and a sweatshirt over them, and trudged to the gym. Once I got there, I took a few deep breaths, walked up to the counter, handed my card to the man behind it, and said, “I need a pass for the men’s locker room, please.”

“I…I’m sorry? I can’t…” the man stuttered and fumbled around.

“I realize that the name on the card doesn’t match that.”

He then looked at my card for the first time. “Right, the name doesn’t match, and…I’m sorry, but I can’t…”

“I haven’t been able to afford to legally change my name.”

“Right…I’m sorry, am I to assume…are you transgender, then?”

“Yes. I emailed the fitness director, K, and she told me it would be all right.”

“You emailed K? And you told her you were transgender?”

“Yes.”

“And she said it would be okay?”

“Yes.”

“I’m sorry, I don’t mean to be…It’s just that we have several orthodox members, and they might take serious issue with…”

“I understand that. But K told me it would be all right.”

“Thank you for understanding. I will call K on her cell phone right now.”

So he did. He called the fitness director on her cell phone. And that’s when things really went downhill.

“Hello, K? This is M. I have a woman here…she wants to use the men’s locker room. She’s a woman…she’s transgender, her name is [given name], and she said she contacted you, and you said she could use the men’s facilities? (At this point I jumped in with, “Alyx. I go by Alyx.”) Yes, she says Alyx is the name that she uses … Really? You’re all right with that? Thank you.”

I wanted to run. But I didn’t. He handed me the men’s locker room pass, and told me where to find the facilities. (If he had been a ’50s housewife, he would have been clutching his pearls, according to the look he was giving me.)

I went down to the men’s locker room, took a deep breath, and held up the little card to unlock the door. Once I was in, I threw my things in a locker, took off the jeans and sweatshirt, changed into my gym shoes, and put in my headphones. I spent a handful of minutes in the cardio room, warming up on an elliptical machine, and about 25 minutes in the weight room, hypervigilant, certain that someone was going to come in and scream at me, trying to focus on the music. I spent rather more time on each machine than I really should have, but I was determined to make it at least half an hour before facing the man upstairs again. Finally, I made my way back to the locker room, and rushed to pull the jeans back on over my shorts and to change back into my regular shoes.

I didn’t interact with anyone the entire time. There was one boy who came into the weight room and looked uncomfortable, but I couldn’t tell whether that was because of me or simply because he was an awkward, gangly teenager.

To his credit, the man behind the desk did have the sense to call me Alyx when I traded him back the pass for my fitness card before I fled the building.

The full weight of how horrible the whole experience made me feel didn’t truly hit me until much later. It’s Wednesday night as I’m writing this, and I still feel like I can’t process the emotions involved. It was…demoralizing. And humiliating. It was kind of like being in gym class all over again. And it was dysphoria-inducing, which, for someone like me, who doesn’t typically experience a lot of intense dysphoria, was a really big deal.

I haven’t decided if I’m going back next week. There’s a part of me that wants to, just to make the man behind the desk uncomfortable. But I honestly don’t know if I have the emotional energy.

———-

An update: the fitness manager got back to me and was extremely apologetic. She’s offered to give me my own locker room key so that I don’t ever have to repeat that experience, and on my suggestion is going to talk with HR about sensitivity training for the front desk staff. So there’s a happy ending. 🙂